Frequently Asked Questions

Credit card (Visa, Mastercard, American Express), PayPal, Alma for installment payments, as well as methods offered based on your country, such as Bancontact or iDEAL.

Most often, your bank's 3D Secure authentication failed: the SMS code wasn't entered, the card isn't compatible, or there was a temporary issue. This step is managed by your bank, not by us. Try again, or use another payment method such as PayPal. If the problem persists, please email us.

Yes, as long as it hasn't been prepared yet. Email us as soon as possible at info@belledonne.co with your order number. If it has already been shipped, you can return it upon receipt.

The carrier uses it to send you tracking SMS. An invalid number will block the shipment of your order.

It is attached to your order confirmation email.

Our prices are stable all year round. Occasional offers may take place, and our newsletter subscribers are the first to be notified. By signing up at the bottom of the page, you also receive €10 off your first order on purchases of €100 or more. Remember to check your spam folder.

Some models are offered for sale before they arrive in stock. You reserve your size at the time of ordering, and the pair is shipped to you as soon as it arrives at our warehouse. The estimated shipping date is indicated on the product page.

At the time of ordering, just like a standard purchase. You will immediately receive your confirmation email and invoice.

From the beginning of March 2027. Pre-orders are open until December 15, 2026. We will email you as soon as the pairs arrive at our warehouse, and you will receive your tracking number upon shipment.

Home delivery only, free of charge in metropolitan France. We do not offer relay points for this pair: between your order and its shipment in March, a relay point might have closed or changed addresses. For other countries, the usual home delivery rates apply and are displayed before payment.

Yes. €180 is the launch price, reserved for pre-orders. The B0 EAT & DRINK will then be sold for €220.

Yes, at any time before shipment. Email us at info@belledonne.co with your order number: you will be fully refunded.

Yes, under the same conditions as any order: 14 days from receipt.

Yes, but the two pairs travel separately: the in-stock pair ships within 2 to 3 days, and the pre-ordered pair on its shipping date. The shipping costs for each shipment are displayed at the time of payment.

Orders are prepared and shipped from Monday to Friday. Pre-order pairs are delivered to your home only.

The choice is made just after payment, on the summary page. If you do not select one, the point closest to your address is chosen automatically. To change it before shipment, email us quickly.

Yes. The carriers, rates, and timeframes depend on the country of delivery and are displayed before payment. For deliveries outside the European Union, customs duties and taxes are included: you will not be asked for anything upon receipt. We do not deliver to French Overseas Territories (DOM-TOM).

Check your mailbox and ask your neighbors: the mail carrier often hands the package to the first person present. If you cannot find it, email us. We will open an investigation with the carrier. A sworn statement will be requested.

When a relay point is full or closed, the carrier redirects the package to the nearest available point. The address is in your tracking. If this point does not work for you, email us.

After the holding period at the relay point, the package is returned to us. Contact us: we will offer you either a new shipment (shipping costs at your expense), or a refund under the same conditions as a return (with €5 deducted in metropolitan France).

14 days from the receipt of your order.

Go to our return portal. Fill out the form to get your prepaid label, then include your delivery slip in the package.

Starting from the 2nd exchange on the same order, an €8 contribution is added. We recommend exchanging: it is faster and guarantees the availability of the desired product.

Unworn, undamaged, complete, and in its original box. Try your sneakers indoors on a clean surface: a pair worn outside or showing signs of wear cannot be exchanged or refunded and will be returned to you.

Yes, for any available model and any available size. If the new model is more expensive, you pay the difference. If it is cheaper, the difference is returned to you as a store credit. You can also choose a credit for the total amount, which is free in France and valid for 12 months on belledonne.com.

Upon receipt and verification of your return at our warehouse, and no later than 14 days after your request. Then allow 3 to 5 business days for the sum to appear in your account, using the payment method used for the order.

Your return is processed upon its arrival at our warehouse. You will receive an automatic email as soon as it is validated.

A size guide appears on each product page, under the size selection. Still hesitant? Email us your usual size or the length of your foot in centimeters. And if the size doesn't fit, exchanges are free in metropolitan France.

We do not have any physical retail locations. Order your size: exchanges are free in metropolitan France.

Yes. The leather and reinforcements, which guarantee durability, soften after a few wears and adapt to your foot. To speed up the process, you can use a shoe tree in your size.

Yes, on all our models. You can therefore replace it with your own orthopedic insoles.

They are assembled by hand in our partner workshop in São João da Madeira, near Porto, Portugal, using leathers tanned in Portugal and Italy.

Smooth leather, suede, and nubuck, rubber soles, and cotton laces. On most of our models, the sole is stitched and glued. On some models, including those with a Vibram sole, the design of the sole limits stitching. An extra pair of laces is included in each box.

For smooth leather, brush the pair, apply a cleansing cream with a cloth using circular motions, let it dry, and then apply a waterproofing spray. For suede and nubuck, use a crepe brush and a special suede eraser. For grease stains, apply Terre de Sommières. For the soles, a damp sponge and a little dish soap are sufficient.

Our permanent models are restocked regularly. Sign up for the email alert on the product page to be notified as soon as they are back in stock. Past collection models are not reissued.

Email us at info@belledonne.co with your order number and photos of the defect, the entire pair, and the soles. Your products are covered by a 2-year legal warranty of conformity. After examining your photos, we will offer you an exchange, store credit, or refund, depending on the case.